Last updated: 25 January 2026
This Privacy Policy governs the manner in which Pistonlog ("Pistonlog", "us", "we" or "our") collects, uses, maintains and discloses information collected from users (each, a "User", "you" or "your") of the www.pistonlog.com website ("Site").
This privacy policy applies to the Site and all products and services offered by Pistonlog (collectively "Services").
BY USING OUR SERVICES, YOU EXPRESSLY CONSENT TO THE COLLECTION, USE, DISCLOSURE, AND PROCESSING OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH ANY PART OF THIS PRIVACY POLICY, YOU MUST NOT USE OUR SERVICES.
We take your privacy seriously. Please read this privacy policy carefully as it contains important information on how and why we collect, store, use and share any information relating to you (your "personal data").
It also explains your rights in relation to your personal data and how to contact us or the relevant regulator in the event you have a complaint. Our collection, storage, use and sharing of your personal data is regulated by law, including under the UK General Data Protection Regulation ("UK GDPR").
We are the controller of personal data obtained via the Website and our services, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.
The Services may link to or rely on other apps, websites, APIs or services owned and operated by us or by certain trusted third parties to enable us to provide you with Services. These other apps, websites, APIs or services may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other apps, websites or services, please consult their privacy policies as appropriate. We are not responsible for the privacy practices of any third parties.
The personal data we collect about you depends on the particular activities carried out through the Services. We may collect personal data from Users in a variety of ways, including, but not limited to, when Users visit our Site, register on the Site, fill out a form, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, full name, company/organisation name, company number, email address, mailing address, phone number, description of message, vehicle details including registration number, make and model.
| Category of data | In more detail |
|---|---|
| Identity and account data you input into the Services (Registration is required in order to use the Services) |
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| Data collected when you use specific functions in the Services | Data you store online with us using the Services including your usage history or preferences (while such data may not always be personal data as defined at law in all cases we will assume it is and treat it in accordance with this policy as if it were) |
| Other data the Services collects automatically when you use it | Your activities on, and use of, the Services which reveal your preferences, interests or manner of use of the Services and the times of use, unique device identification, browser version, time zone settings, location, operating system, OS version, IP address, and analytics data |
| Data collected when you make an enquiry with us |
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Users may, however, visit our Site anonymously. We will collect personal data from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal data, except that it may prevent them from engaging in certain Site related activities.
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
Under data protection law, we can only use your personal data if we have a proper reason, e.g.:
A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own. You can obtain details of this assessment by contacting us.
| What we use your personal data for | Our reasons |
|---|---|
| Create and manage your account with us | To perform our contract with you or to take steps at your request before entering into a contract |
| Providing the Services to you and processing orders | To perform our contract with you or to take steps at your request before entering into a contract |
| To enforce legal rights or defend or undertake legal proceedings | To comply with our legal and regulatory obligations, or for our legitimate interests to protect our business, interests and rights |
| Communications with you not related to marketing | To comply with our legal obligations or for our legitimate interests to provide the best service to you |
| Protect the security of systems and data | To comply with our legal obligations and for our legitimate interests to protect systems and prevent criminal activity |
| Operational reasons, training, quality control, and customer service improvement | For our legitimate interests to be efficient and deliver the best service to you |
| Statistical analysis, product development, and service improvement | For our legitimate interests to improve and develop our platform and create new products or services |
| Corporate transactions including mergers, acquisitions, or asset sales | For our legitimate interests to protect, realise or grow the value in our business and assets |
We may aggregate and/or anonymise your personal data so that it no longer identifies you. We may use such aggregated and anonymised data for any purpose, including but not limited to research, analytics, benchmarking, product development, and sharing with third parties. This aggregated data is not subject to the restrictions in this Privacy Policy.
We intend to send you email marketing or SMS/messages to inform you of our Services such as promotions.
We will always ask you for your consent before sending you marketing communications, except where you have explicitly opted-in to receiving email marketing from us in the past or except where you were given the option to opt-out of email marketing when you initially signed up for your account with us and you did not do so.
You will have the right to opt out of receiving marketing communications at any time by:
We will always treat your personal data with the utmost respect and never sell your personal data to other organisations for their marketing purposes.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
HOWEVER, NO METHOD OF TRANSMISSION OVER THE INTERNET OR ELECTRONIC STORAGE IS 100% SECURE. WHILE WE STRIVE TO USE COMMERCIALLY ACCEPTABLE MEANS TO PROTECT YOUR PERSONAL DATA, WE CANNOT GUARANTEE ITS ABSOLUTE SECURITY. YOU ACKNOWLEDGE AND ACCEPT THAT YOU PROVIDE YOUR PERSONAL INFORMATION AT YOUR OWN RISK.
We routinely share personal data with service providers we use to help us run our business or provide the services or functionalities in the Services, including developers, hosted services providers, payment providers, SMS or messaging providers. We exert no control over their privacy policies and we therefore recommend that you consult their privacy policy for further information on how they protect personal data.
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
We or the third parties mentioned above may occasionally also need to share your personal data with:
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
WE EXPRESSLY DISCLAIM ANY AND ALL LIABILITY FOR THE ACTIONS OF THIRD PARTIES, INCLUDING BUT NOT LIMITED TO ACTIONS RELATING TO THE USE AND/OR DISCLOSURE OF PERSONAL INFORMATION BY THIRD PARTIES.
At this stage, we do not transfer your personal data outside of the UK. If we do so, we would comply with applicable UK laws designed to ensure the continued protection and privacy of your personal data.
Under UK data protection laws, we can only transfer your personal data to a country outside the UK where: the UK government has decided the particular country ensures an adequate level of protection of personal data; there are appropriate safeguards in place; or a specific exception applies under relevant data protection law.
We will keep your personal data for as long as you have an active account/agreement with us and for a period of up to 6 months thereafter to comply with any accounting or legal obligations including in the event of the pursuit or defence of legal claims.
Notwithstanding the above, we may retain your personal data for longer periods where required by law, for tax or accounting purposes, or to protect our legal rights. We reserve the right to retain anonymised or aggregated data indefinitely.
You generally have the following rights, which you can usually exercise free of charge. For more information regarding these rights, please visit the ICO website.
| Right | Description |
|---|---|
| Access | The right to be provided with a copy of your personal data. |
| Correction | The right to require us to correct any mistakes in your personal data. |
| Erasure | The right to require us to delete your personal data — in certain situations. |
| Restriction | The right to require us to restrict use of your personal data in certain circumstances. |
| Portability | The right to receive your personal data in a structured format — in certain situations. |
| Object | The right to object to your personal data being used for direct marketing or in certain other situations. |
If you would like to exercise any of those rights, please email us at ross@pistonlog.com. We may require verification of your identity before processing your request. We reserve the right to charge a reasonable fee or refuse to act on a request where permitted by applicable law.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PISTONLOG SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR ACCESS TO, USE OF, OR INABILITY TO ACCESS OR USE THE SERVICES; (B) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY PERSONAL INFORMATION STORED THEREIN; (C) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES; OR (D) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH OUR SERVICES BY ANY THIRD PARTY.
Pistonlog has the discretion to update this privacy policy at any time without prior notice. When we do, we will revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.
YOUR CONTINUED USE OF THE SERVICES AFTER ANY CHANGES TO THIS PRIVACY POLICY CONSTITUTES YOUR ACCEPTANCE OF SUCH CHANGES.
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this Site, please contact us at: