Last updated: 15 October 2026
PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY ACCESSING OR USING OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS OF SERVICE AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT ACCESS OR USE OUR SERVICES.
These Terms of Service govern your use of the https://www.pistonlog.com ("Website") and any services made available to you through the Website. By using the Website, you agree to be bound by these Terms of Service which forms binding contractual agreement between you ("you", "your", the "Customer" or the "User"), and us, Pistonlog ("Provider", "we", "our" or "us").
Pistonlog reserves the right to update and change the Terms of Service at any time without prior notice by posting updates and changes to the Pistonlog Website. You are advised to check the Terms of Service from time to time for any updates or changes that may impact you. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms of Service. If you do not accept such amendments, you must cease using the Services immediately.
In these Terms of Service, the following definitions apply:
2.1. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your internal business purposes.
2.2. We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Services.
2.3. We may perform scheduled or unscheduled maintenance at any time. We will use reasonable efforts to provide notice of scheduled maintenance but are not obligated to do so.
3.1. You are responsible for maintaining the security of your Access Credentials and for all activities under your account.
3.2. You must not:
3.3. You are solely responsible for ensuring that your use of the Services complies with all applicable laws and regulations.
4.1. You retain ownership of your Customer Data. By using the Services, you grant us a worldwide, royalty-free licence to use, copy, store, transmit, display, and process your Customer Data solely to provide the Services and as otherwise permitted by these Terms.
4.2. You are solely responsible for the accuracy, quality, integrity, and legality of Customer Data and of the means by which you acquire Customer Data.
4.3. You represent and warrant that you have all necessary rights to submit Customer Data to the Services and to grant the licences described in these Terms.
4.4. We may use aggregated, anonymised data derived from Customer Data for any purpose, including product improvement, analytics, and benchmarking.
4.5. You must have authority to share the records available through your account with a connected service. Review the requested access and the connected service's terms and privacy information before connecting.
4.6. ChatGPT can retrieve permitted records and prepare supported changes. Review the affected workshop, records, amounts and recipients before confirming. Generated responses may be incorrect.
4.7. Payment-recording actions update bookkeeping records only; they do not charge cards, transfer money or issue refunds. A queued communication is not evidence of delivery, and provider acceptance does not establish that the recipient received or read it.
4.8. Disconnecting stops future access through the connection but does not undo completed actions or remove information already shared. Subscription cancellation, account deletion and disconnection are separate actions.
5.1. You shall pay all Charges in accordance with these Terms. All amounts are exclusive of VAT unless otherwise stated.
5.2. Your first payment for a Pistonlog plan is covered by our 14-day money-back guarantee. To receive a full refund of that plan payment, email ross@pistonlog.com within 14 calendar days of the payment. No reason is required. The guarantee applies to monthly and annual plans. Any free trial comes before the guarantee window and does not reduce it. Other charges are non-refundable except as required by applicable law.
5.3. We may change our Charges at any time upon 14 days' written notice. Your continued use of the Services after the effective date of any price change constitutes acceptance of the new pricing.
5.4. If you fail to pay any amount due, we may charge interest at 2% per annum above the Bank of England base rate, suspend or terminate your access to the Services, and pursue collection through lawful means.
6.1. We own all rights, title, and interest in and to the Services, Platform, and all related intellectual property, including all modifications, improvements, and derivative works.
6.2. Nothing in these Terms transfers any intellectual property rights from us to you.
6.3. Any feedback, suggestions, or ideas you provide regarding the Services shall become our exclusive property, and we may use such feedback for any purpose without obligation to you.
7.1. We will maintain the confidentiality of your Customer Data and will not disclose it except as necessary to provide the Services, as required by law, or with your consent.
7.2. We may disclose your information to our employees, contractors, agents, and service providers who need access to perform their work.
8.1. THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
8.2. You acknowledge that complex software is never wholly free from defects, errors, and bugs. We do not warrant that the Services will meet your specific requirements.
8.3. We do not provide legal, financial, accountancy, or taxation advice. You are solely responsible for ensuring your use of the Services complies with applicable laws.
8.4. We make no representations or warranties regarding any third party services integrated with the Platform.
9.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PISTONLOG, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, REGARDLESS OF WHETHER WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
9.2. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
9.3. We shall not be liable for:
9.4. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited by applicable law.
10.1. YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS PISTONLOG, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS FROM AND AGAINST ANY AND ALL CLAIMS, LIABILITIES, DAMAGES, LOSSES, COSTS, EXPENSES, OR FEES (INCLUDING REASONABLE LEGAL FEES) ARISING FROM OR RELATING TO:
10.2. We reserve the right, at your expense, to assume the exclusive defence and control of any matter subject to indemnification by you.
11.1. You may cancel your subscription at any time through your subscription settings. Cancellation stops renewal and takes effect at the end of the current billing period, with access continuing until then. Annual subscriptions are paid upfront for a full year. If you cancel during a free trial, you will not be charged when that trial ends. The money-back guarantee in section 5.2 is separate from cancellation. We may terminate this Agreement by giving you 30 days' written notice, or as set out in section 11.2.
11.2. We may terminate or suspend your access to the Services immediately, without prior notice or liability, if:
11.3. Upon termination, your right to use the Services will immediately cease. You must pay all outstanding Charges. We may delete your Customer Data after 30 days following termination.
11.4. The following provisions shall survive termination: Sections 4.4, 6, 8, 9, 10, 11.3, 12, 13, 14, and 15.
12.1. ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL BE RESOLVED BY BINDING ARBITRATION OR IN THE COURTS OF ENGLAND, AT OUR SOLE DISCRETION.
12.2. CLASS ACTION WAIVER: YOU AGREE THAT ANY CLAIMS SHALL BE BROUGHT IN YOUR INDIVIDUAL CAPACITY ONLY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION OR CLASS-WIDE ARBITRATION.
12.3. Before initiating any legal proceeding, you agree to first contact us at ross@pistonlog.com and attempt to resolve the dispute informally for at least 30 days.
13.1. We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from any cause beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemics, power failures, internet failures, governmental actions, or third party failures.
14.1. Entire Agreement: These Terms constitute the entire agreement between you and Pistonlog regarding the Services and supersede all prior agreements and understandings.
14.2. Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
14.3. Waiver: Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.
14.4. Assignment: You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign our rights and obligations without restriction.
14.5. Third Party Rights: These Terms do not confer any rights on any third party.
14.6. Notices: All notices to us should be sent to ross@pistonlog.com. We may provide notices to you via the email address associated with your account.
15.1. These Terms shall be governed by and construed in accordance with the laws of England and Wales.
15.2. Subject to Section 12, any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
You must not use the Services to:
We reserve the right to investigate any suspected violations and take appropriate action, including suspension or termination of your account without notice or refund.
We will use commercially reasonable efforts to maintain 95% uptime during each calendar month. This excludes scheduled maintenance and circumstances beyond our reasonable control.
THIS SLA IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND DOES NOT CREATE ANY BINDING OBLIGATIONS OR ENTITLEMENT TO SERVICE CREDITS.
If you have any questions about these Terms of Service, please contact us at: