Reminders in Pistonlog are templates you build once that automatically text or email customers when something is due — an MOT, a service, a timing belt, a booking. Automatic reminders are a Pro feature; one-off manual reminders work on every plan.
You configure them at Workshop Settings → Reminders. From there you create templates, then Pistonlog's daily cron handles delivery.
The model
- Build a template per type / countdown / channel combination
- A matching event (jobcard completion, appointment creation) schedules a send into
reminder_logs - A daily cron job sends every row whose
scheduledDatehas passed - Every attempt is recorded so you can see what went out, to whom, and when
What's covered in this section
- The 5 reminder types (MOT, Service, Timing Belt, Appointment, Custom)
- How to build a template and what placeholders are available
- How sends get scheduled and when
- One-off (manual) reminders
- SMS credit pricing
- Inspecting the logs
Related
- Reminders end-to-end (Daily Workflows)
- Appointments — confirmations are a different flow
- SMS credits
In this section
Reminder types — MOT, Service, Timing Belt, Appointment, Custom
The five built-in reminder types and what each one looks like to the customer
Creating a reminder template
Build a reminder template once and Pistonlog texts and emails every eligible customer automatically
Reminder triggers — what fires a reminder
A reminder only sends when there's a due date to fire from — here's where each type pulls its date
Reminder intervals — how many days before
Pick how many days before the due date a reminder fires, and combine multiple intervals per template
Reminder channels and placeholders
Send by email, SMS, or both — and use placeholders so the same template personalises per customer
SMS credits
Every SMS Pistonlog sends costs one credit — how credits work, costs, and where to top up
Sending a one-off reminder
Send a single reminder to one customer right now — without waiting for the cron
Reminder logs
Every reminder send is recorded — when, to whom, what was sent, and whether it succeeded