Messages is internal team chat. It's how staff talk about the work — customers never see any of it.
There are three kinds of conversation: jobcard threads, direct messages, and groups.
Jobcard threads
Every jobcard has a Messages tab. Anything posted there is part of that jobcard's thread — the same conversation appears in the main Messages section under the jobcard's name.
This is the most common way to discuss a job. You can ask a technician to check something, leave a note for reception, or flag a parts query — all tied directly to the vehicle.
Direct messages and groups
To start a new conversation, open Messages and tap New.
Open Messages
Select Messages from the sidebar.
Start a new conversation
Tap New, then choose Direct Message or Group. (Jobcard threads aren't started here: post on the jobcard's Messages tab instead.)
Pick your recipients
Search for team members and select them, then tap Start Chat (or Create Group).
@mentioning a colleague
Type @ followed by a colleague's name inside any message to notify them directly. The mention shows up in their My Work under Recent Mentions so it doesn't get lost.
@mentions work in all three conversation types — jobcard threads, direct messages, and groups.
Who has access
All four workshop roles — Owner, Manager, Reception, and Technician — can use Messages. Starting a direct message or group needs the messages.direct permission, which Owner, Manager, and Reception have by default; Technicians can post on jobcard threads but won't see the New button. The Accountant role does not have access.
Messages is internal only. It has no connection to customer-facing features like invoice emails or SMS. Customers cannot see or receive anything sent here.