Notifications

The in-app notification bell — what gets you notified, and how it works on mobile

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Pistonlog has an in-app notification bell in the top bar. The bell badge updates in real time over the Supabase Realtime channel (notifications-{userId}), so you don't need to refresh.

If you have more than nine unread notifications the badge stops counting and shows 9+. Open the bell to read them, or use Mark all read to clear the badge in one go.

What you get notified about

Thirteen notification types are inserted by the product. Five of them come out of your day-to-day workshop work:

  • Work assignments: when a job, labour item, or charge is assigned to you
  • Mentions: when a teammate @-mentions you in a jobcard message thread or a group chat
  • Direct messages: every direct message a teammate sends you, no @ needed
  • Failed inspection items: when a teammate flags an inspection item for your attention
  • Customer approval responses: when a customer approves or declines work you sent them for approval

The other eight belong to the diagnostics community, and only fire if you take part in it:

  • Diagnostic answers: when a mechanic answers a question you follow
  • Diagnostic replies: when someone replies to diagnostic work you follow
  • Accepted diagnostic solutions: when an answer is marked as the accepted solution
  • Reproduced diagnostic fixes: when another garage independently reproduces a fix
  • Diagnostic publication updates: when diagnostic material you follow changes
  • Professional profile claims: when your diagnostic profile claim is reviewed
  • Diagnostic trust level: when your professional trust level changes
  • Moderation and appeals: updates about restrictions, decisions, and appeals

Mobile

The same notifications stream to the Pistonlog mobile app via Expo Push tokens. A technician who's assigned a new jobcard, or mentioned in a thread, gets a push. You can choose which types are pushed to your phone (per garage) under your user menu → User Preferences → Mobile Notifications; everything still lands in the bell. See the mobile app overview.

Some toggles can't be turned off

A few types are marked Required account notification and their switch is fixed on. Moderation and appeals is one of these, because it carries decisions about your own account that you need to see.

What's not a notification

Reminders are not notifications — they're scheduled emails or texts sent to the customer, not events surfaced to you. See Reminders.

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