A review request asks a customer for feedback about a specific jobcard. Pistonlog sends them a message with a link to your public review page where they leave their rating and comment.
How to send
Finish the work first
Requests can only be sent for completed jobcards — move the jobcard to your completed status first. (The Reviews feature also needs to be enabled in Review settings.)
Open the Reviews page
Go to Reviews in the sidebar. The Send Feedback Requests section lists your completed jobcards with a customer assigned. Click SMS or Email next to the jobcard — the dialog opens with your default review template pre-filled.
Pick a channel
Email (free) or SMS (1 credit per 160 characters of the sent message, including the appended link — at most 2 credits).
Send
The message goes out. The review link is appended automatically at the end of the body — you can edit the body text, but you can't accidentally delete the link.
Timing
You can send straight after marking a jobcard complete, or wait a day or two if you want the customer's feelings to settle. There's no automated "X days after completion" delivery — it's a manual trigger from the Reviews page.
Idempotent-ish
Pistonlog doesn't stop you sending more than one review request per jobcard. Each request carries its own single-use link, so a repeat request works as a reminder, though a customer who follows both links could technically submit twice.