A review request asks a customer for feedback about a specific jobcard. Pistonlog sends them a message with a link to your public review page where they leave their rating and comment.
How to send
Finish the work first
Requests can only be sent for completed jobcards — move the jobcard to your completed status first. (The Reviews feature also needs to be enabled in Review settings.)
Open the Reviews page
Go to Reviews in the sidebar. The Send Feedback Requests section lists your completed jobcards with a customer assigned. Click SMS or Email next to the jobcard — the dialog opens with your default review template pre-filled.
Pick a channel
Email (free) or SMS (1 credit per 160 characters of the sent message, including the appended link). The composer limits what you can type so a review SMS stays within 2 credits.
Send
The message goes out. On SMS the review link is appended automatically at the end of the body, so you can edit the body text without being able to delete the link. On email the link is a Leave Your Feedback button under your message.
Who can send one
Sending needs the jobcards edit permission rather than a particular role, so Reception and Technicians can normally send review requests as well as Owners and Managers. The Reviews page isn't hidden from anyone in the sidebar either.
When a channel is greyed out
The SMS and Email buttons are disabled per customer, and hovering tells you why:
| State | Why |
|---|---|
| SMS greyed out | "Customer has no phone or has opted out of SMS" |
| Email greyed out | "Customer has no email or has opted out" |
Both cover two different things: a missing contact detail, and the customer's contact preferences being switched off for that channel. Check the customer's record before assuming the number is missing.
Emoji are stripped from SMS
SMS bodies are reduced to the plain GSM character set before sending. Emoji, curly quotes and accented characters are removed rather than converted, which keeps a message inside its credit count but means a smiley you typed simply won't arrive. The pound sign and ordinary punctuation are fine. Email isn't affected.
Timing
You can send straight after marking a jobcard complete, or wait a day or two if you want the customer's feelings to settle. There's no automated "X days after completion" delivery — it's a manual trigger from the Reviews page.
Idempotent-ish
Pistonlog doesn't stop you sending more than one review request per jobcard. A fresh token is created on every send, so the second message carries a different link from the first. That makes a repeat request work as a reminder, but it also means a customer who follows both links can submit twice, and you'll get two rows in your reviews list.