When you send a customer a review request, the link in the message points to a public review page branded with your garage's details. The URL is unique per request — it carries a one-time token specific to that customer + jobcard, not a per-garage URL.
What the customer sees
- Your garage's logo and name
- The vehicle and the work that was done (so they remember which visit they're rating)
- A star rating widget
- An optional comment box
- A submit button
The page renders cleanly on phones — most customers will be reading the message and clicking the link from their phone.
The Google redirect
In review settings you can configure a Google Business Profile review URL and Pistonlog will offer it on the success page when a customer leaves a high rating. The threshold is hardcoded at 4 stars or above — anyone leaving 4 or 5 sees the Google prompt; anyone leaving 1–3 doesn't.
This is the standard "Net Promoter" pattern — happy customers get nudged toward public review platforms; unhappy ones stay with you for follow-up without polluting your public ratings.
What's stored
Each response is saved with: rating, comment, customer reference, timestamp, and a link back to the originating jobcard. You see them in the reviews list.
Spam protection
The link in the review request carries a per-request CUID token stored against the review record. The token is single-use: once a response has been submitted (submittedAt is set), reopening the link no longer shows the submit form. Random visits to the public review URL without a valid token don't see a submit form at all.