The reviews settings page (Workshop Settings → Reviews) is where you configure how the customer-feedback feature works for your garage. The set of options is intentionally small.
What you can configure
There are five settings on the page:
- Enable Reviews — turn reviews on or off for this garage. With it off, staff can't send feedback requests at all
- Google review URL — your Google Business Profile review link (usually
https://g.page/r/.../review). Once you've entered one, a small Test link button appears next to the field so you can open it and check it lands where you expect before a customer sees it - Default SMS message — pre-filled into the SMS review-request body when you click Send
- Default email subject — pre-filled into the email request subject
- Default email message — pre-filled into the email request body
Everything else on the record (the garage it belongs to, when it was created and last changed) is bookkeeping you never edit.
Placeholders
Both message bodies and the email subject accept two placeholders, swapped out at send:
| Placeholder | Becomes |
|---|---|
{customer_name} | The customer's name |
{garage_name} | Your garage's name |
There's no placeholder for the vehicle, the jobcard reference, or the review link. The link is added for you: appended to the SMS body, and rendered as a Leave Your Feedback button in the email.
Emoji won't survive an SMS
The SMS box strips anything outside the plain GSM character set as you type, so emoji, curly quotes and accented characters are dropped rather than sent. That's what keeps a review SMS honestly inside its credit count. The pound sign is fine. The email templates aren't restricted.
The Google redirect
When a customer leaves a rating of 4 stars or above on your public review page, the success page shows them a "Leave a Google Review" button pointing at your configured Google URL. Lower-rating customers are asked what could have been better, then see a thank-you (no Google prompt).
The 4-star threshold is fixed in code today — there's no slider to change it.
What you can't configure here
- The public review page's heading, sub-heading, star labels, or comment-field prompt — those come from defaults baked into the page template
- The look-and-feel — the page is Pistonlog-branded; your garage's name (from your garage info) appears in the question text