The reviews module lets you ask the customer for feedback once the work is done. You can send the request by email or SMS, and every request includes a link to a public feedback page carrying your garage's name. Each garage has its own review settings, and each request gets its own unique customer-facing link.
What you'd use this for
- A simple end-of-job feedback ask: "How did we do?"
- Driving traffic to a public review platform (e.g. Google) — set up a follow-on redirect in Review settings
- Collecting internal NPS-style ratings for your own quality tracking
How a review request flows
Pick the channel
Choose email or SMS. SMS costs 1 credit per 160 characters of the sent message (including the appended link), up to 2 credits.
Customer receives a link
The link is appended automatically — it can't accidentally be removed from your template body.
They fill it in
Their response shows up in your reviews list.
Related
- Review settings
- Reminders — different from a review request
- Messages
In this section
Sending a review request
After a job's complete, send the customer a review request — the link to your public review page is appended automatically
Your public review page
Each garage has a branded public page where customers leave reviews — with an optional Google redirect for happy customers
Viewing reviews
Customer reviews in one list — rating, comment, who left it, when, and the jobcard they relate to