The reviews module lets you ask the customer for feedback once the work is done. You can send the request by email or SMS, and every request includes a link to a public feedback page carrying your garage's name. Each garage has its own review settings, and each request gets its own unique customer-facing link.
What you'd use this for
- A simple end-of-job feedback ask: "How did we do?"
- Driving traffic to a public review platform (e.g. Google) — set up a follow-on redirect in Review settings
- Collecting internal NPS-style ratings for your own quality tracking
How a review request flows
Pick the channel
Choose email or SMS. SMS costs 1 credit per 160 characters of the sent message, including the appended link. The composer caps what you can type so a review SMS never exceeds 2 credits; it's a limit on the box you type into, not a charge that's checked again at send.
Customer receives a link
On SMS the link is appended to the body, so it can't accidentally be removed from your template. On email it's a Leave Your Feedback button below your message rather than a line of text.
They fill it in
Their response shows up in your reviews list. Until they respond, the request isn't listed anywhere on the Reviews page; the jobcard just carries a Sent badge.
Who can send them
Sending needs the jobcards edit permission, not an owner or manager role. In a standard setup that means Reception and Technicians can send review requests too, and the Reviews page itself isn't restricted in the sidebar. Reviews also have to be switched on in Review settings before anything can be sent.
Related
- Review settings
- Reminders — different from a review request
- Messages
In this section
Sending a review request
After a job's complete, send the customer a review request — the link to your public review page is appended automatically
Your public review page
Each garage has a branded public page where customers leave reviews — with an optional Google redirect for happy customers
Viewing reviews
Customer reviews in one list — rating, comment, who left it, when, and the jobcard they relate to