Every response a customer leaves on your public review page lands in the Received Reviews section of the Reviews page at /reviews.
The list is ordered by when the request was sent, newest first, not by when the customer replied. A customer who sat on the link for a fortnight appears where their request sits, not at the top.
Only requests that have actually been answered are listed. A request that's been sent but not yet filled in doesn't appear here at all; the only sign of it is the Sent badge on the jobcard in the Send Feedback Requests section above. There's no "waiting on the customer" queue to chase.
What's on each row
- Rating — stars
- Comment — what they wrote (may be empty; the comment box only appears for ratings of 3 stars or fewer)
- Customer — who left it
- Jobcard reference — the visit being rated
- Google badge — shown when the customer was offered the Google review prompt
- Date — when they submitted
Sorting
The order is fixed: most recently requested first. Filters by rating, date range, or customer name aren't currently exposed in the UI — if you need to slice the data, scroll the list directly.
Following up on low scores
There's no in-app reply-to-review feature today — the reviews list is read-only. If a customer left a low rating with a comment that suggests a fixable issue, follow up with them through your usual channel (call, email reply, message). The review is your prompt; the conversation happens off-platform.
Public visibility
Reviews are private to your garage by default. They don't show on a public-facing leaderboard. The optional Google redirect (see public review page) is how happy customers' praise reaches the wider public — through Google, not Pistonlog.